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Post Id: 9

Important System Alert

Troubleshooting Audio Issues

Mac users have reported issues that the new GTL VisBridge application is causing audio issues during a video visit. GTL is actively working to resolve the issue.

 

If you are experiencing audio issues, please attempt the following to avoid any further disruption while a resolution in underway:

 

  1. Change web browser to Firefox. If you do not have Firefox, it can be downloaded here.

    • Please Note: Flash may also need to be downloaded.

  2. If issue persists, please attempt your visit from a Windows computer or Android mobile device (download Android apps here).

 

We appreciate your patience while we work to improve your video visit experience.

 

Thank you,

 

The GTL Team


Schedule Visits | Purchase Extra Visits
Sign in to schedule and manage upcoming visits with your inmate. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. You can select the date, time and location that is most convenient for you. Best of all, visits are confirmed instantly! Sign in to schedule and manage upcoming visits with your inmate. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. You can select the date, time and location that is most convenient for you. Best of all, visits are confirmed instantly!
Pay-per-visit service allows you to purchase a visitation with your inmate when the inmate has exceeded his/her free visit quota. It also allows you to visit from a more convenient visitation center (Downtown vs. Jail). This also allows you to visit the inmate when the time or type of the visit fall within the guidelines of a charged visit set by the facility. Pay-per-visit service allows you to purchase a visitation with your inmate when the inmate has exceeded his/her free visit quota. It also allows you to visit from a more convenient visitation center (Downtown vs. Jail). This also allows you to visit the inmate when the time or type of the visit fall within the guidelines of a charged visit set by the facility.


Post Id: 1

Visit from your Android Phone or Tablet

 

Inmate Visit

 

With the GTL VisMobile App you can register online, schedule and manage your appointments, and visit from your favorite Android device.

 

Download GTL VisMobile

Get it on Google Play               


Post Id: 3

Post Id: 5

Important System Alert

Do NOT Install Latest Microsoft Update

 

Adobe is retiring the Flash application on Dec. 31, 2020. However, Microsoft has made an update available (KB4577586) that would remove Adobe Flash immediately. It is imperative that you do not download this update at this time. Installing the update would remove Adobe Flash and disable your ability to video visit on GTL’s current system.

 

GTL is working with your loved one’s facility to install a Flash replacement. In the coming weeks, you will be notified when the install will take place. Until then, it’s critical you do not download Microsoft’s latest update.

 

Thank you,

 

The GTL Team


Post Id: 6

Attention Chrome, Edge and Internet Explorer users:

On Nov. 24, an update went out to these browsers that may be causing issues with your microphone during a video visit.

 

If you are experiencing microphone issues with your video visit, your current browser will no longer work for video visits. Please stop using Chrome/Edge/Internet Explorer and follow the instructions below:

  1. Download and install Firefox: https://www.mozilla.org/en-US/firefox/download/thanks/
  2. Download and install Adobe Flash: https://get.adobe.com/flashplayer/
  3. Open Firefox, go to the visitation website for your facility and proceed with your visit as normal

 

For further assistance, please contact Customer Service at: 855-208-7349

 

Thank You,

GTL Team


Post Id: 8

ATTENTION DESKTOP VISITORS!

There’s a new way to video visit online that requires a new desktop application, GTL VisBridge. To download, please log into your visitor account at least 10 minutes before your next visit, select “Internet Visit Tester” from the menu bar, then follow the prompts.

 

For a step-by-step tutorial, watch the video below:

Watch the how to for Windows | Watch the how to for Mac

 

VisBridge Beta

 

Please Note: This new application is only for visitors using a desktop or laptop. Mobile visitors will continue to use the current GTL VisMobile app.